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We'll reach back to you really soon, PROMISE! In the meantime, feel free to read through some of our most common questions below.

Reward & Merchandise FAQ

Tell me more. 

Why should I consider a rewards store for my company? 

Improving workplace culture and recognition, employee and customer retention, but also: everyone loves swag.

Can I add or remove a la cart services later?

A la cart services can be added and removed as your needs change; but because some add-ons are more involved than others, those services have minimum commitment requirements.

It's all on the pricing page - check it out here.***

I want a specific item in My Reward Store, can you add it? 

Yes, your store is YOUR store. Let us know and our team will source quantities, colors, etc., and add it to your store. Contact your rewards representative for more information.

What file type do you need for my logo?

Preferred file types include: psd, png, pdf, or vector. You can use up to three different brand logo designs and color ways when building your store.

Don't have a brand logo? We also offer Graphic Design services.

I have swag already made, can I send it to you for fulfillment?

Yes, we offer storage solutions for items already produced. Contact us today to discuss your options.

Can I get custom boxes for my company?

Yes, custom boxes are available for any Reward Store with .

Why My Reward Store?

My Reward Store offloads the logistics of employee recognition, onboarding, customer rewards, and fulfillment. Every Reward Store comes with site hosting and a unique URL, custom kits with unlimited redemption codes, bulk merch discounts, and a dedicated account manager. .

With optional extras like automated ordering for birthday gifts and even cash back on purchases from your store, My Reward Store is a complete solution to employee and customer logistics.

Will gift or recognition recipients see the price of the items?
What types of rewards and gifts are available?

Almost anything. Your logo on coffee mugs, portable batteries, coolers, towels, clothing and more.

Want it delivered in a custom branded box?

Learn more about custom boxes here. ******

Where can items be shipped?

Reward Store items can be shipped to any US state or territory; and shipping services include UPS and USPS.

I need swag for a promotion, event, or team retreat... 

We've got you covered. 100 t-shirts for an event? A collection of items for a sales team? We can handle it all.

Go to our Promotional Merchandise page to see more.

I need bulk or on-demand swag...

We can help. Company celebrations, promotional drop-shipped merch, and on-demand marketing kits, we can help curate your ideal swag needs.

Go to our Promotional Merchandise page to see more.

What is the turn around time for merch?

There are 3 categories for turn-around time estimates:

  • New hire kits and automated gifting items are curated with items that allow for a quick turnaround time of 2-5 business days.
  • Redeemed rewards and gifts can be item or collection dependent, but typically the whole process takes about 3-7 business days.
  • Bulk promotional or custom requests are quoted individually both in price and completion date. For example, turnaround time for 1,000 engraved Yeti bottles will be longer than 500 heat-transferred t-shirts. Your "in-hand" date is what matters to us and there are options for any situation.

Please note production business days end at 2 pm EST/EDT, Monday-Friday, excluding federal holidays entirely. Your branded products are decorated on demand and shipping times can vary based on location and local conditions.
Tell me more about the collections you have...

Collections are 21 items picked for any category like price, team, theme, winning tier, etc.


What types of industries do you serve?

The Poser brand family and My Reward Store are lucky to serve hundreds of companies throughout the following industries:

residential and commercial solar
medical services
health and wellness
residential and commercial security
roofing and HVAC
financial planning
sports teams

Are there order minimums?

The HOT-100

The very best of the Reward Store catalog

Check-out of curated list of the 100 hottest, most in-demand items on the market. Just image how great these will look with your brand embellishments!


Reward Store is part of the POSER family of brands, harnessing unbeatable merchandising solutions that skyrocket the exposure and relevance of our partners' brands. We don't simply excel at this; we assert dominance. 👊